Terms and Conditions

Winter Season 2022 

BOOKINGS MADE INSIDE 30 DAYS OF ARRIVAL:  Full payment required (non-refundable) – payment required within 48 hours of booking date. 

BOOKINGS OUTSIDE 30 DAYS OF ARRIVAL:  50% deposit is required at the time of booking.  If cancelled before 30 days prior to arrival the 50% deposit is non-refundable.

3 Peaks Event 2022 

BOOKINGS INSIDE 30 DAYS OF ARRIVAL: Full payment required (non-refundable) – payment required within 48 hours of booking date.

FINAL PAYMENT REQUIRED 30 DAYS PRIOR TO ARRIVAL DATE.   Remaining balance required at 30 prior to arrival.  

BOOKINGS OUTSIDE 30 DAYS OF ARRIVAL: 50% deposit is required at the time of booking.  If cancelled before 30 days prior to arrival, 50% deposit is non-refundable.

COVID-19 Cancellation – We’d be offering free cancellation, a full refund, if guests are unable to come to Falls Creek due to a government imposed lockdown or border restrictions preventing travel to us for your booking dates.

BREAKFAST INCLUDED. The room rates include full hot & continental breakfast

Minimum night stay for Winter 2022 – 5 nights

Minimum night stay for 3 Peaks 2022 – 3 nights

CREDIT CARD PAYMENTS:
We accept VISA and MASTERCARDS cards with a 1.5% surcharge.

DIRECT DEBIT PAYMENTS:

Name:   Traverse Alpine Operations Pty Ltd
BSB:       182-222
Acc:        304471196
Reference: (eg. jones553523sept) – booking surname, res # and date of arrival.

Betty’s Place – How your donation can help

Astra Falls Creek is proud to be supporting this wonderful women’s refuge, located in Albury.  Betty’s Place provides accommodation for women and their children, who are homeless, at risk of homelessness or escaping family and domestic violence.  As part of our initiative, $5.00 will be automatically added to your guest account.  Your donation is greatly appreciated and will help those most vulnerable in our community get the support and assistance they need.  Should you wish to have this charge removed, then please contact reception to request this.

Astra does not guarantee specific rooms allocations for bookings, however we can take requests and will endeavour to place you in your desired room.

Check-in Time: 2:00pm
Check-out Time: 10:00am